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Banking and financial services are in the midst of a dramatic transformation.

The incursion from disruptive technology companies, known as “FinTechs,” are adding increased pressure. Institutions must adapt quickly to master new challenges and remain relevant.

The industry is being pushed to provide modern and innovative services whilst keeping in compliance with regulations, preventing financial losses and managing cost reduction pressures.

Trends in Financial Services
Technology users are changing the face of banking

Digital Banking Transformation Drivers

Address diversified demands and extend multi-channel reach

Situation:

Consumer-centric ecosystems enable banks to engage people of all ages and income levels in using their digital services. Developing these ecosystems helps CIOs drive strategic digital business transformation. Banks need a digital interface that relies heavily on integrations with their core system to enable a seamless multi-channel experience for customers.

BMC solutions:

  • BMC Digital Workplace (formerly MyIT) is a mobile self-service app with formless, context-aware requests, and crowd-sourced problem-solving for dynamic workgroups.
  • TrueSight Intelligence helps you discover, organize, and analyze high volumes of operations data to better understand the customer experience.
  • Remedy Service Management with SmartIT, based on best-practice service management processes, is the backbone for configuration and asset lifecycle management for connected devices, business partners, and customers.

Offer personalized and innovative new services

Situation:

Customers are demanding that banks provide the same customer experience as their insurers, retailers, and social media. Millennials are highly influenced by their family and friends and are twice as likely to transact online. To overcome these challenges while maintaining brand image requires IT to deliver highly available systems on stable, compliant platforms. New FinTech entrants are raising the bar on technology expectations, driving new, competitive services at an accelerated rate.

BMC solutions:

  • BMC Digital Workplace (formerly MyIT) is a mobile self-service app with formless, context-aware requests, and crowd-sourced problem-solving for dynamic workgroups.
  • Release Lifecycle Management supports agile development with continuous DevOps processes and automation applied to open source, PaaS, big data, machine learning and IoT.
  • Control-M accelerates banking process integration with dynamic workload automation from mainframe to virtual to cloud, for legacy and new applications.
  • TrueSight Intelligence helps you discover, organize, and analyze high volumes of operations data to better understand the customer experience.

Protect your brand and data from hackers

Situation:

Security is a top priority for banks, yet an insufficient amount of an IT budget is typically dedicated to information security. Investments in the right technology allow banks to not only avoid breaches but also quickly remediate threats. New business models promoting global best practices require significant changes to many banks’ current operating models. IT must be prepared to meet these requirements so focus can return to more strategic initiatives.

BMC solutions:

  • BMC Discovery automates asset discovery and dependency mapping, giving IT a view of all enterprise assets and their relationships.
  • Remedy Change Management offers process planning, automation, and support so reporting on system actions is made available to auditors in real-time.
  • Cloud Lifecycle Management provides demand-based delivery and ongoing management of secure and compliant IT services across private and public clouds, and legacy data centers.
  • BladeLogic Threat Director gives IT operations and security teams the data they need to prioritize and remediate threats based on their potential impact to business.
  • BladeLogic Server Automation provides automated management, control and enforcement of server configuration changes in the data center and cloud.

Dynamically respond to the rapid pace of change

Situation:

Banks have been re-architecting legacy systems for years in an effort to create an agile, efficient, and lean technology environment. Legacy systems often lack the visibility needed to effectively manage customer expectations, typically have more compliance-related issues, and inhibit the speed at which new products are released. Modernizing them to meet the needs of digital banking depends heavily on automation, and requires an enterprise-level view of the business to acquire the support and investment required for this transformation.

BMC solutions:

  • Release Lifecycle Management supports agile development with continuous DevOps processes and automation applied to open source, PaaS, big data, machine learning, and IoT.
  • Control-M is the leading business application job scheduling platform, simplifying and automating critical batch applications across complex environments.

Maximize efficiency of the IT infrastructure

Situation:

Banks have experienced rapid growth due to acquisitions and struggle with seamless integration of new services, systems, and processes. As a result, they have fragmented organizations tasked with delivering complex product offerings supported by incompatible IT platforms. Banks have spent years on efforts to cut costs through outsourcing, consolidation, vendor rationalization, and offshoring only to see these benefits unrealized as a result of the inefficiencies created from these complexities.

BMC solutions:

  • TrueSight Capacity Optimization aligns IT infrastructure resources with service demands, resulting in on-time service delivery and optimized costs.
  • BMC Discovery automates asset discovery and dependency mapping, giving IT a view of all enterprise assets and their relationships.
  • BMC Digital Workplace (formerly MyIT) supports Smart Office initiatives to curtail facility costs and drive worker productivity.
“As the existing banking model is unbundled, everything about our financial services experience will change. In five to ten years, the industry will look fundamentally different” — World Economic Forum, 2016

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